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Player Safety First

Responsible Gaming
at db89

db89 is committed to providing a safe, fair, and enjoyable betting environment. We believe that gambling should always be a fun and controlled activity — and we have built the tools, policies, and support structures to help every player stay in control.

21+ Players Only SSL Secured Gambling Can Be Addictive 24/7 Support Available

Important Notice: Gambling Involves Risk

Gambling is intended to be a form of entertainment, not a means of generating income or solving financial problems. db89 strongly encourages all players to gamble responsibly and within their personal financial means. If gambling is no longer fun, or if you feel you may have a problem, please use the tools and resources described on this page or contact our support team at [email protected] immediately. The db89 platform is strictly for adults aged 21 and above.

Our Commitment

How db89 Protects Every Player

Strict Age Verification

Every player who registers at db89 must be 21 years of age or older. We carry out thorough KYC (Know Your Customer) checks, including National ID verification, to ensure that no minors access the platform. Any account found to belong to a person under 21 will be immediately closed and all funds returned to the registered payment method.

Deposit Limits

db89 allows players to set daily, weekly, or monthly deposit limits directly from their account settings. Once a limit is set, it takes effect immediately and cannot be increased for a minimum cooling-off period of 72 hours. Decreasing a limit takes effect immediately. This tool helps players budget their gambling activity sensibly and avoid overspending.

Session Time Limits

Players can set a maximum session duration for their db89 account. When the session limit is reached, the platform will display a reminder and, if the limit is a hard cap, automatically log the player out. Regular session time-outs help prevent prolonged, impulsive play sessions and encourage players to take regular breaks.

Time-Out (Temporary Break)

If you feel you need a short break from gambling, the db89 time-out feature lets you suspend your account for a period of your choice — from 24 hours to 6 weeks. During a time-out, you will not be able to log in, place bets, or receive any promotional communications. Time-outs can be activated from your account settings or by contacting support.

Self-Exclusion

For players who feel they need a more extended break, db89 offers a self-exclusion programme. Self-exclusion options range from 6 months to a permanent lifetime exclusion. Once self-exclusion is activated, your account will be suspended, all marketing communications will stop, and you will not be permitted to open a new account during the exclusion period.

Reality Check Notifications

db89 sends periodic in-session reality check notifications that remind players how long they have been playing and how much they have wagered during their current session. These prompts encourage players to pause, reflect, and make a conscious decision about whether to continue playing — rather than becoming absorbed without awareness of time or spend.

Player Tools

Tools Available in Your db89 Account

All responsible gaming tools are available free of charge from within your db89 account settings. You do not need to contact support to activate most tools — though our team is always available to help if you prefer.

Deposits

Deposit Limit Tool

Cap the amount you can deposit within a set time window to keep your spending within budget.

Options: Daily / Weekly / Monthly
Minimum limit: ৳500
Increase delay: 72 hours
Decrease: Immediate
Time

Session Time Limit

Set the maximum amount of time you can spend in a single gaming session on db89.

Options: 30 min / 1 hr / 2 hr / Custom
Reminder: 5 mins before limit
Hard cap: Auto log-out
Reset: After 24-hour break
Break

Time-Out Feature

Temporarily suspend your account for a defined period when you need a short break from gambling.

Duration: 24 hrs to 6 weeks
Access during: None
Marketing: Paused
Early end: Not permitted
Exclusion

Self-Exclusion

Block yourself from the db89 platform for an extended period or permanently if you feel gambling is a problem.

Duration: 6 months to lifetime
Re-registration: Blocked
Marketing: Permanently stopped
Reversal: After cooling-off review
To activate any of the responsible gaming tools above, log in to your db89 account and navigate to Account Settings → Responsible Gaming. Alternatively, contact our 24/7 support team at [email protected] and we will activate the tool on your behalf immediately.
Know the Signs

Recognising Problem Gambling

Problem gambling is a recognised condition that can affect anyone, regardless of age, background, or financial status. It is characterised by a persistent and recurrent pattern of gambling that causes significant distress or harm to the individual, their family, or their finances.

At db89, our customer safety team is trained to identify signs of distress and will proactively reach out if our monitoring systems flag unusual changes in a player's betting patterns. However, it is equally important for players themselves — and their loved ones — to be aware of the warning signs.

If you recognise any of the following signs in yourself or someone you know, we urge you to act promptly. Help is always available at [email protected], 24 hours a day.

Using money that is set aside for rent, groceries, utility bills, school fees, or other essential living expenses to fund gambling activity is one of the clearest indicators of a gambling problem. Gambling should always be funded from discretionary income — money left over after all essential expenses are covered.

Continuing to gamble in an attempt to recover money lost in previous sessions — often referred to as "chasing losses" — is a highly dangerous pattern. It typically leads to escalating losses and increasing emotional distress. If you find yourself betting larger amounts after a losing session in hopes of "getting even", this is a serious warning sign.

Feeling the need to lie to family members, friends, or colleagues about how much time or money you spend gambling is a significant red flag. Secrecy around gambling activity often indicates that the individual is aware, at some level, that their behaviour has crossed a line — and is a common characteristic of disordered gambling.

Using gambling as a way to cope with stress, anxiety, depression, loneliness, or family/financial problems is a warning sign that gambling has moved beyond entertainment. When gambling becomes a coping mechanism, the risk of developing a serious gambling problem increases dramatically. Healthy alternatives — such as speaking to a trusted person or a professional counsellor — should be sought instead.

A progressive need to increase the size or frequency of bets in order to feel the same level of excitement or satisfaction — sometimes described as building a "tolerance" to gambling — is a recognised psychological symptom of gambling disorder. If ৳500 bets no longer feel exciting and you find yourself moving to ৳5,000 or ৳50,000, this escalation pattern warrants serious attention.

When gambling begins to take priority over family responsibilities, work commitments, social relationships, or academic studies, it has moved into problematic territory. Missing work shifts to gamble, neglecting family events, or allowing academic performance to suffer because of time spent gambling are all serious warning signs that should prompt immediate action.
Self Check

Quick Self-Assessment Checklist

This checklist is not a clinical diagnostic tool, but it can help you reflect on your gambling behaviour. If you answer "yes" to two or more of the following questions, we encourage you to consider using db89's responsible gaming tools or contacting our support team.

1

Have you ever spent more money gambling than you originally intended to spend in a single session?

2

Have you ever borrowed money, sold possessions, or gone into debt specifically to fund gambling activity?

3

Have you felt restless, irritable, or anxious when you tried to cut down or stop gambling?

4

Have you ever returned to gamble another day in order to try to win back money you had previously lost?

5

Have family members, friends, or colleagues ever expressed concern about the amount of time or money you spend gambling?

6

Has gambling ever caused you to miss work, studies, or important family obligations?

7

Have you ever tried unsuccessfully to control, cut back, or stop gambling on your own?

8

Do you find yourself thinking about gambling frequently — planning your next session, reliving past wins or losses — even when you are not gambling?

If you answered "yes" to two or more questions, please consider reaching out to our support team at [email protected], or activate the self-exclusion or time-out tool from your account settings. Remember: asking for help is a sign of strength, not weakness.
Our Pledge

The db89 Responsible Gaming Pledge

We verify every player's age before allowing any wagering activity on the platform.
We never target vulnerable individuals or those who have self-excluded with promotional materials.
We provide free tools for deposit limits, time-outs, and self-exclusion to every registered player.
We train our support team to identify and assist players who may be experiencing gambling-related harm.
We monitor betting patterns and proactively flag accounts showing signs of problematic behaviour.
We honour all self-exclusion requests promptly and maintain exclusions for the full requested period.
We display clear gambling warnings throughout the platform and in all promotional materials.
We are available 24/7 via [email protected] for any player who needs help, guidance, or a break.
Get Help

Need to Talk? We Are Here.

If you believe you have a gambling problem, or if you simply want to discuss your options, please do not hesitate to reach out. Our responsible gaming team is on standby around the clock to listen, advise, and help you access the tools you need.

Contact db89 Responsible Gaming Support

Our support team is available 24 hours a day, 7 days a week. Whether you want to activate a tool, discuss your gambling habits, request a self-exclusion, or simply talk to someone, we are ready to help. Response time for responsible gaming requests is prioritised and typically under 1 hour.

[email protected]

Please include your registered username and the nature of your request. All responsible gaming communications are handled confidentially.

Key Reminders

Gambling Should Always Be

  • A form of entertainment, not a source of income
  • Funded only from money you can afford to lose
  • Balanced with other recreational and social activities
  • Carried out without pressure from others
  • Stopped immediately if it stops being enjoyable
  • Never used to cope with stress, grief, or depression
Remember: All promotions and bonuses offered by db89 come with wagering requirements and terms. Never chase a bonus with money you cannot afford to lose. Terms & Conditions apply to all offers. 21+ only.
Crisis reminder: If gambling problems are causing severe financial or emotional distress, please speak to a trusted person in your life — a family member, friend, or community leader. For urgent mental health support in Bangladesh, you may contact the National Mental Health Helpline. db89 support is also available at [email protected], 24/7, for any player who needs immediate assistance with their account or gambling behaviour.
Explore db89

Play Smart. Play Safe. Play at db89.

Ready to enjoy db89 responsibly? Explore our cricket betting markets, slots, and live casino — or review our FAQ for answers to common questions. Remember: 21+ only, gamble within your means.

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